Confidentiality and security are core values ​​for BOXMOTIONS, S.L. and, consequently, we always assume the commitment to guarantee the User’s privacy and not to collect unnecessary information. Below, we provide all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

  • Who is responsible for the processing of your data.

  • For what purposes we collect the data we request.

  • What is the legitimacy for its treatment.

  • How long we keep them.

  • To which recipients your data is communicated.

  • What are your rights.


BOXMOTIONS, S.L (B-66663386)

Paseo de Gracia, 50 5th floor

08007 Barcelona- Spain

Hereinafter, "Boxmotions", "we" or the "Treatment Manager".


Personal Data refers to any information or data that can identify you directly or indirectly. Personal Data includes information such as email/contact address/contact phone number, among others. It could also include unique numerical identifiers such as the IP address of your computer, mobile phone and tablet, as well as the information we obtain through cookies.

This privacy policy covers all personal data collected and used by Boxmotions.

Hereby, the user (you) guarantees that the Personal Data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the platform, the Data Controller or any third party through the communication of erroneous, inaccurate or incomplete information on the forms of the platform, will be the sole responsibility of the user.

We may collect or receive your data through our website. In some cases, you provide us with your Personal Data directly (for example, when you create an account or when you contact us), or in other cases we collect them (for example, using cookies to understand how you use our website) .

In the field of delivery and collection of objects it is mandatory to provide certain personal information, since this information is necessary for both deliveries and collections, as well as to prepare your invoices. Such personal information is strictly confidential. Not providing such personal information would imply not being able to materialize the collection-delivery service of the objects.



  • Purpose: Provide the means for you to contact us and answer your requests for information, including by electronic means (email, SMS, WhatsApp), as well as send communications of our products, services and activities, including electronic means (email, SMS, WhatsApp), if you check the acceptance box.

  • Legitimation: Your consent by requesting information through our contact form and by checking the acceptance box for sending commercial information.

  • Conservation: Once your request has been resolved through our form or answered by email, if you have not generated a new treatment, and in case you have agreed to receive commercial shipments, until you request the cancellation of them.


When you register for Boxmotions, you must enter your first and last name, zip code, e-mail and telephone, as well as select an access code (password). The password will be strictly confidential, personal and non-transferable. You agree not to disclose your account information or make it accessible to third parties. You will be solely responsible for the use of such data by third parties, including statements made on the platform, or any other action that is carried out by using the password.

You guarantee that all data on your identity and legitimacy provided to Boxmotions in your Platform registration forms are true, accurate and complete.

You also commite to keep your data updated. In the event that you provide any false, inaccurate or incomplete information or if Boxmotions believes that there are well-founded reasons for doubting the veracity, accuracy and completeness of the same, Boxmotions may deny you the access or present or future use of the Platform or any of its contents and / or services.

  • Purposes:

    • To identify you as a user of the Platform and give you access to the different functionalities and services that are available to you as a registered user.

    • Registration service management and registration to the platform.

    • Management and monitoring of the contractual and pre-contractual relationship we have with you.

    • Loyalty and quality services.

    • Sending commercial information and personalized offers according to your interests, including by electronic means (email, SMS, WhatsApp), if you check the acceptance box. The sending of commercial information may include the sending of marketing communications, promotion of our products and services and offers of personalized products and services, among others.

  • Legitimation:

The need for the treatment for the execution of the contract signed with you and the legitimate interest of Boxmotions, as well as your express consent for the sending of commercial communications and personalized offers

  • Conservation:

Until the subscription is cancelled and / or required to be deleted.

FORMS FOR THE CONTRACTING OF A SERVICE (includes address, bank details and billing information).

  • Purpose: Management of the contractual relationship with you that includes:

    • Provide the service provided.

    • Manage the payment of the service.

    • Issuance of the corresponding invoice.

    • Collection / delivery of objects to the indicated address.

    • Contact you in case of doubts about any order and interact with you, even by electronic means (email, SMS, WhatsApp).

    • Sending personalized commercial and promotional communications, including by electronic means (email, SMS, WhatsApp).

    • Management and monitoring of the contractual and pre-contractual relationship we have with you.

  • Legitimation: Compliance with a contractual relationship: maintenance, compliance, development, control and execution of the contractual relationship established between you and Boxmotions, as well as your express consent to the sending of commercial communications and personalized offers.

  • Conservation: While there is a mutual interest in maintaining the end of the treatment and when it is no longer necessary for that purpose, if it has not generated a new treatment.

For your safety Boxmotions has relied on the payment system by credit or debit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the servers of the bank and, subsequently, are verified with the issuing bank to avoid possible fraud and abuse.

This data entry procedure is guaranteed by SSL encryption technology, so that no third party will have access to this information on the Internet regarding the bank data entered by the User.

Likewise, Boxmotions allows payments to be made by bank transfer, with the receiving Banks overseeing implementing the most rigorous security protocols in order to protect against unauthorized or illegal treatments and against their loss, destruction or accidental damage.

Once you have contracted the storage service, you can control and organize everything you have stored in the cloud with Boxmotions through an online catalogue. This online catalogue is completely private, so only you can access it with your username and password.


You have an internal instant messaging system to communicate directly with us. In these cases, you will be free to communicate any type of information, including personal data.

  • Purpose: The data that you have in this chat will be treated only to answer your question and answer your requests for information.

  • Legitimation: The user's consent when requesting information through the chat, as well as our legitimate interest.

  • Conservation: Once your request has been resolved and / or your request has been answered.


  • Purpose: Answer your requests for information, respond to your requests and answer your questions or concerns. If we receive your Curriculum Vitae, your personal and curricular data may be part of our databases to participate in our present and future recruitment processes.

  • Legitimation: The user's consent to request information through the email address or send us their data and CV to participate in our recruitment processes.

  • Conservation: Once your request is answered by email, if you have not generated a new treatment. In the case of receiving your CV, your data may be kept for a maximum year for future selection processes.


You have a phone number to communicate directly with us. In these cases, you will be free to communicate any type of information, including personal data.

Please note that calls may be recorded for quality reasons.

  • Purpose: The data you provide will be treated for quality reasons, to measure your satisfaction and to have proof of the request for information.

  • Legitimation: Your consent when requesting information by telephone.

  • Conservation: Once your request is answered, if you have not generated a new treatment.


The provision of personal data requires a minimum age of 14 years, or where appropriate, have enough legal capacity to contract.

The requested personal data is necessary to manage your requests and / or provide the services you can hire, so, if you do not provide them, we will not be able to serve you correctly or provide the service you have requested.

In any case, we reserve the right to decide whether to incorporate your personal data and other information into our databases.


The personal data we collect from you may be processed by the Data Controller, as well as by companies related to the Data Controller, on the legal basis of legitimate interest and / or to comply with administrative purposes.

Likewise, your personal data may be communicated to:

  • Financial institutions, suppliers of logistics, transport and delivery of goods, in order to proceed with the proper execution of storage, transport and packaging services.

  • Third parties that help us provide IT services, such as platform providers, hosting, maintenance and support services in our databases, as well as in our software and applications that may contain data about you.

  • Third parties that help us provide digital services, loyalty programs, identity management, ratings and reviews, CRM, web analysis and search engine.

  • Advertising, marketing, digital media and social media agencies to help us offer advertising, marketing and campaigns, to analyse their effectiveness and to manage their contact and questions.

For service efficiency, sometimes your data may be communicated to service providers that may be located in the United States of America or other countries or territories located outside the European Economic Area. However, we will ensure that all communication of your personal information that we or those third parties with whom we share your personal information, comply with the applicable legislation.


Any person can withdraw their consent at any time, when it has been granted for the processing of their data. In no case, the withdrawal of this consent conditions the execution of the subscription contract or the relationships generated previously.

You can also exercise the following rights:

  • Request access to your personal data or its rectification when they are inaccurate.

  • Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected

  • Request the limitation of your treatment in certain circumstances.

  • Request opposition to the processing of your data for reasons related to your particular situation.

  • Request the portability of the data in the cases provided in the regulations.

  • Other rights recognized in the applicable regulations.

Where and how to request your Rights : By means of a letter addressed to the person in charge to your postal or electronic address (indicated in point 1), indicating the reference “Personal Data”, specifying the right that you want to exercise and regarding what personal data.

In case of divergences with the company in relation to the processing of your data, you can file a claim with the Data Protection Agency (


With the aim of safeguarding the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data supplied from its alteration, loss and unauthorized treatments or access.


It is important that in order for us to keep your personal data updated, inform us whenever there has been any modification in them, otherwise, we are not responsible for their veracity.

We are not responsible for the privacy policy regarding personal data that you may provide to third parties through the links available on our website.


If you have any questions or concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, please contact

Last update: August 5, 2019